Shipping Policy

This policy applies to orders from (US). This policy is intended to ensure that you are fully aware of our shipping policies and procedures. By placing an order at this store, you agree to the guidelines contained therein.

 

A. SHIPPING COSTS

- $6.99 Flat Rate Shipping

 

B. SHIPPING TIME

Frequently Asked Questions on Shipping

1. When Will My Order Ship?

Order cutoff time: 2.00 pm (GMT-4) New York,
Handling time: 1-2 working days (Mon- Fri)
Transit time: 2-4 working days (Mon- Fri)

 

C. CHANGE OF ADDRESS

- Once your order has been shipped, your order comes with a tracking number allowing you to track it until it is delivered to you via email and text.

 

D. PARCELS DAMAGED IN TRANSIT

- If you find your package is damaged in transit (with picture proof), please reject the package from the courier if possible and contact our customer service. If the package was delivered without your presence, please contact customer service for the next steps.

 

The you can directly contact us.

Customer support 24/7

Email: contact@knockdowntea.com

Address: 175 Pearl Street, Brooklyn, NY 11201 Floor 1